top of page

You have a new message

PRIVACY POLICY

 

 

This Privacy Notice for Elo Arcane Zofia Regulska ('we', 'us', or 'our'), describes how and why we might access, collect, store, use,  and/or share ('process') your personal information when you use our services ('Services'), including when you:

​

  • Visit our website at http://www.eloarcane.com, or any website of ours that links to this Privacy Notice

  • Use Elo boosting. Elo Boosting is a service that helps players increase their rank or Elo rating in competitive online multiplayer games, particularly in games with ranking systems like League of Legends, Overwatch, Rocket League, and Valorant. Elo Boosting involves skilled players (often known as boosters) playing on a customer's account or providing assistance in ranked matches to help them achieve a higher ranking or Elo.

  • Engage with us in other related ways, including any sales, marketing, or events

 

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@eloarcane.com.

 

 

SUMMARY OF KEY POINTS

​

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

 

Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

 

Do we collect any information from third parties? We do not collect any information from third parties.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties(Banks).

​

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

 

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://www.eloarcane.com/account-settings, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.​

 

​

1. WHAT INFORMATION DO WE COLLECT?

​

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

​

  • email addresses

  • usernames

  • passwords

  • billing addresses

 

Sensitive Information. We do not process sensitive information.

 

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe and Paypal. You may find their privacy notice link(s)

​

 https://stripe.com/en-pl/privacy

 https://www.paypal.com/us/legalhub/paypal/privacy-full.

 

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section below.

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

​

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

​

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

 

 

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

 

 

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

  • To Identify users accounts. In order to provide service, we have to use users accounts.

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

​

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

 

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

​

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this Privacy Notice, since we determine the means and/or purposes of the data processing we perform. This Privacy Notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.

 

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

​

In Short: We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

​

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

​

In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

 

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

 

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

​

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

​

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

 

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

 

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

​

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

​

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

 

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

​

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

 

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the below

 

We will consider and act upon any request in accordance with applicable data protection laws.

 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by or by contacting us using the details provided in the section below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

​

Account Information

​

If you would at any time like to review or change the information in your account or terminate your account, you can:

​

  • Contact us using the contact information provided.

 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

 

If you have questions or comments about your privacy rights, you may email us at admin@eloarcane.com.

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

​

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

 

11. INFORMATION WE COLLECT WE COLLECT PERSONAL INFORMATION FROM USERS WHEN THEY VISIT OUR WEBSITE, CREATE AN ACCOUNT, PLACE AN ORDER, OR INTERACT WITH US IN ANY WAY. THE INFORMATION WE COLLECT INCLUDES, BUT IS NOT LIMITED TO:

​

Account Information: Username, email address, password (encrypted), and payment details. Payment Information: Payment methods (e.g., PayPal, Stripe) and transaction records. Usage Data: Information about your browsing activities on our website, including IP address, device type, and location. Customer Support Data: Information shared with our customer support team, including chat messages and feedback.

 

12. HOW WE USE YOUR INFORMATION WE USE THE INFORMATION WE COLLECT TO:

​

Provide, maintain, and improve our Elo Boosting services. Process payments and manage your orders. Communicate with you about your account, service updates, and promotions. Respond to customer support inquiries. Analyze website performance and user behavior (using tools like Google Analytics). Ensure compliance with legal obligations and prevent fraud.

 

13. DATA SHARING AND DISCLOSURE WE MAY SHARE YOUR PERSONAL DATA WITH THIRD PARTIES ONLY FOR THE PURPOSES OUTLINED BELOW:

​

Payment Processors: We use third-party services like PayPal and Stripe to process payments. These providers have their own privacy policies, which you should review. Analytics and Marketing Services: We use tools like Google Analytics and marketing platforms for tracking website performance and offering targeted advertising. These services may collect anonymous data about your interaction with our website. Legal Obligations: If required by law, we may disclose your information to comply with a legal process or to protect our rights and safety.

 

14. SECURITY OF YOUR INFORMATION

​

Security of Your Information We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

15. COOKIES AND TRACKING

​

Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and provide personalized content. By using our website, you consent to the use of cookies as described in our Cookie Policy.

 

16. YOUR RIGHTS AND CHOICES UNDER APPLICABLE DATA PROTECTION LAWS, YOU HAVE THE RIGHT TO:

​

Access: Request a copy of the personal data we hold about you. Rectification: Correct any inaccurate or incomplete data. Deletion: Request the deletion of your personal data, subject to certain legal exceptions. Restriction: Limit the processing of your personal data in certain circumstances. Data Portability: Request a copy of your personal data in a structured, machine-readable format. Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by following the "unsubscribe" link in our emails or contacting us directly. To exercise these rights, please contact us at info@eloarcane.com

 

17. DATA RETENTION

​

Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or accounting purposes. Once this period has passed, we will securely delete or anonymize your data.

 

18. THIRD-PARTY LINKS

​

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

 

19. INTERNATIONAL DATA TRANSFERS

​

As part of our business operations, your personal data may be transferred to and stored in servers located outside of your country of residence, including in countries that may have different data protection laws. By using our services, you consent to such transfers.

 

20. CHANGES TO THIS PRIVACY POLICY

​

Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of the page. Please review this Privacy Policy periodically for any updates. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Elo Arcane Zofia Regulska admin@eloarcane.com Poland / Warsaw

 

21. DO WE MAKE UPDATES TO THIS NOTICE?

​

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

22. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

​

If you have questions or comments about this notice, you may email us at admin@eloarcane.com or contact us by post at:

 

Elo Arcane Zofia Regulska

Targowa 42

Warsaw 00562

Poland

 

If you are a resident in the European Economic Area or Switzerland, we are the 'data controller' of your personal information. We have appointed Zofia Regulska to be our representative in the EEA and Switzerland. You can contact them directly regarding our processing of your information, by email at info@eloarcane.com, by phone at 729241471, or by post to:

 

Targowa 42

Warsaw 00562

Poland

 

23. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://www.eloarcane.com/account-settings.

​

Last updated January 12, 2025

bottom of page